FAQ's

Do I need to uninstall or re-install ShopSync after I update my theme?

No you won't need to uninstall and re-install the app if a change or update is made to your store theme.

Is there a limit to the number of users or subscribers I can transfer using ShopSync?

no, there's no limit to the number of subscribers you transfer from Shopify to Mailchimp. Our service operates as a bridge between the two, keeping information in sync.

If I add a new merge tag in Mailchimp, will it show in ShopSync?

If you’ve recently added or updated your merge tags in Mailchimp, refresh the ShopSync app page to see the changes.

How soon will signups get to my Audience?

ShopSync uses the Mailchimp API to instantly push e-commerce data and customers to Mailchimp lists. As a customer visits your site, once they are opt-in to the newsletter they'll end up in Mailchimp in real-time. If double opt-in is enabled, the customer will have to accept the opt-in before they are added.

I connected the wrong store, how can I fix this?

If you'd like to use the ShopSync app with another store you may disconnect and reconnect anytime. Simply go to your Shopify apps page and uninstall, then connect ShopSync to the store of your choice.

I want to change my Audience, how do I fix this?

If you'd like to use the ShopSync app with another Audience you may disconnect and reconnect anytime. Just go to your Shopify app settings and click the disconnect button at the top. Once disconnected, please re-authenticate with Mailchimp and initiate the sync process again.

My promo codes aren't showing up after I create them

Promo codes are not synced in real-time from Shopify to Mailchimp. Typically, these populate every few hours. However, if you're not seeing them right away, you can click the "Refresh" button on the app page that will fetch the latest codes available in your store.

How can I opt out of emails that are sent to me from ShopSync?

Occasionally, we may send you information about how-to's, updates, and other news. If you would like to disable communications, uncheck the box next to Sign up for ShopSync updates inside the app settings panel.

Why don't I see all of my products available to use in a Mailchimp campaign?

If you're creating a Campaign in Mailchimp and you don't see all of your products listed, it's ok. By default, Mailchimp shows ten products in the drop-down selector. The other products are also available, but you'll need to start typing the product name that you want to add to a Campaign, and it will become visible.

Why aren't product variations showing up in Mailchimp?

Currently, product variations are not supported in Mailchimp's user interface. Only parent products can be used in Campaigns and Automations.