ShopSync
ShopSync
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About
Support Options
Using ShopSync
Getting Started
Syncing
After Install
Features
Promo Code Sync
Customer Tag Mapper
Double Opt-In Setting
Merge Tag Mapper
Force Resync
Campaign Tracking
Custom Sync Builder (Beta)
Top Questions
Newsletter Form Not Sending Subscribers to Mailchimp
Pop-up Forms Not Working
More Subscribers Added After Sync
Automations Not Sending
Duplicate Data
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Support Options

  • Free users are limited to knowledge base access

  • Pro users are able to contact ShopSync support via email, chat, and access to our knowledge base.

    • E-mail response times are typically within 1-2 business days with Pro support.

    • Chat support may not always be instant depending on the time of day.

If you subscribe to our Pro plan, it is good for 30 days. If you cancel prior to the renewal date, the subscription will expire on the next billing cycle and you will not be rebilled. We do not offer refunds.

Upgrading to the Pro support option

How to upgrade to the Pro support option

  1. Log into your Shopify store admin

  2. Choose Apps > ShopSync from the navigation area

  3. In ShopSync, click the Support tab

  4. Click the Upgrade button to subscribe to Pro and accept the recurring charge.

Downgrading to Free support

  1. Log into your Shopify store admin

  2. Choose Apps > ShopSync from the navigation area

  3. In ShopSync, click the Support tab

  4. Click the Downgrade button to subscribe to the Free support option.

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Getting Started
Last updated 3 months ago
Contents
Upgrading to the Pro support option
Downgrading to Free support