Support Options
As of 8/12/19 customers have the option for free or paid support for the ShopSync app.
Free users are limited to knowledge base access
Pro users are able to contact ShopSync support via email, chat, and access to our knowledge base.
If you subscribe to our Pro plan, it is good for 30 days. If you cancel prior to the renewal date, the subscription will expire on the next billing cycle and you will not be rebilled. We do not offer refunds.
Log into your Shopify store admin
Choose
Apps > ShopSyncfrom the navigation areaIn ShopSync, click the
SupporttabClick the
Upgradebutton to subscribe to Pro and accept the recurring charge.
Log into your Shopify store admin
Choose
Apps > ShopSyncfrom the navigation areaIn ShopSync, click the
SupporttabClick the
Downgradebutton to subscribe to the Free support option.
