As of 8/12/19 customers have the option for free or paid support for the ShopSync app.
Free users are limited to knowledge base access
Pro users are able to contact ShopSync support via email, chat, and access to our knowledge base.
If you subscribe to our Pro plan, it is good for 30 days. If you cancel prior to the renewal date, the subscription will expire on the next billing cycle and you will not be rebilled. We do not offer refunds.
Log into your Shopify store admin
Choose Apps > ShopSync
from the navigation area
In ShopSync, click the Support
tab
Click the Upgrade
button to subscribe to Pro and accept the recurring charge.
Log into your Shopify store admin
Choose Apps > ShopSync
from the navigation area
In ShopSync, click the Support
tab
Click the Downgrade
button to subscribe to the Free support option.